Terms & Conditions

These terms do not supersede statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which Stil Haven operates.

Stil Haven (‘we’, ‘us’ or ‘our’) is the supplier of the products (‘Products’) available on www.stilhaven.co.uk (‘our site’) and www.stilhaven.com. These terms and conditions apply to the use of and orders placed on our website. By placing an order you will be deemed to have read, understood and agreed to these terms and conditions so please do read carefully.

Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, slight variations in the actual goods may occur due to the production process, the lighting in which they were photographed or your computer’s monitor settings. All measurements given are approximate. The cushion size quoted is for the feather pad. To ensure a snug and plump appearance, the cushion cover size is slightly smaller, therefore the dimensions may vary very fractionally. Cushions that appeal to both adults and children have the option of hypoallergenic polyester pads, making them suitable for children under 12 months. Please ensure you call to advise us of your preference.

Stil Haven accepts credit and debit card payments. All goods are sold subject to availability, and can be placed on back order. No order is binding on you or Stil Haven until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or on payment in full of the price of the items and any delivery charge, which ever is later. These terms and conditions can not be varied by you or us unless made in writing and signed by both parties.

Your order is processed by PayPal. No credit card details are stored by us on this site.

All prices shown in this website are quoted in pounds sterling and are inclusive of VAT (credit cards sales will be charged in your local billing currency by your credit card provider). Data entry errors or other technical problems may result in inaccurate prices being shown. In such cases it is not required to honour this price. If you see any price you believe to be incorrect, please contact us so we can verify it for you.

The final price quoted on the payments page is the price of the goods including delivery to the stated destination. We use a variety of delivery companies to deliver customer goods, these companies deliver within the normal working hours of 9am – 5.00pm, Monday to Friday. It is the customers responsibility to ensure the goods can be received within these timescales.

Providing your items are in stock we will aim to dispatch your order to you within 10 working days unless a shorter time is especially requested and agreed. Once dispatched, please allow 5 working days for UK orders, 10 days for EU orders and 15+ for rest of the world unless otherwise specified. Should your item not be in stock it will be placed on back order. Please note that if an item ordered is out of stock, the rest of the order will be held until everything is available. Payment will not be taken until goods are dispatched. Stil Haven will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contractor transport or network access, flood, fire, explosion or accident.

Postage and Packaging rates are subject to change without notice. However, once your order has been accepted the price that applies will not change to such an order.

Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You will not be entitled to cancel your order on the basis of unforeseen duties or levies.

You will not resell any goods or offer any goods for resale in any country.

For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.

Stil Haven are happy to exchange or refund any unwanted or faulty full priced items returned to us in original condition and packaging, unused and with tags attached within 14 days. Please email or phone us before sending any goods back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we can not be held responsible for any return items that go missing. Please return items to: Stil Haven, twenty fifteen, Warninglid, West Sussex, RH17 5SY, UK

Under normal circumstances, goods must be paid for prior to despatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped belongs to Stil Haven until payment in full for the goods is received by us. Please note that on-line transactions are normally actioned automatically whilst you are on-line to the secure transaction server.

We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our ‘mailing information’ to third parties but we do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit card transactions since this service is completely independent of our organisation and your credit card details are not divulged to us at any time. Applicable Law and Courts of Jurisdiction: All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.

By entering and using this site, you acknowledge and agree that all the text, graphics, images and design including fabrics, accessories and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are owned by Stil Haven.Copyright for the photographs on this website remain with Stil Haven.You acknowledge and agree that the material and content contained within this web site is made available for your personal non-commercial use only. You agree not to (and agree not to assist or facilitate any third party to: (a) copy, reproduce, transmit, adapt, publish, display or distribute any part of this site; (b) commercially exploit or create derivative works of such material and content or to incorporate any of it into any other work, including any website, whatsoever; (c) copy, make any design document, make articles to, or otherwise use any of the designs depicted in this site; or (d) use the graphics on this site separately from the accompanying text; except with the prior written consent of Stil Haven.

By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Stil Haven.

Every effort is made to ensure that al the information provided on the Stil Haven website is correct at the time of going on line. If we discover an error relating to your order, we will contact you as soon as possible to advise you of the error and confirm that you still wish to proceed.

VAT No: 191912692